FAQ
Welcome to Citizen of the Universe! Below you'll find answers to some of the most frequently asked questions about our products, mission, and policies.
1. What is Citizen of the Universe all about?
Citizen of the Universe is an online shop that offers high-quality t-shirts and hoodies with unique, funny, and thought-provoking designs. But we’re more than just fashion—every purchase helps fund important philanthropic causes such as supporting animal shelters, aiding the homeless, helping students and families in need, and protecting the environment.
2. How does my purchase help support charity work?
For every item you buy, a portion of the proceeds goes directly to charitable initiatives. These include donations to animal shelters, support for homeless programs, scholarships for students, and contributions to environmental preservation efforts. We work with trusted partners to ensure that your purchase has a tangible, positive impact on the world.
3. What types of clothing do you offer?
We specialize in high-quality t-shirts and hoodies with bold, funny, and deep designs that reflect our brand’s values. Our garments are made from durable, comfortable fabrics that stand the test of time while keeping you stylish.
4. What sizes do you offer?
Our t-shirts and hoodies are available in a range of sizes to ensure a great fit for everyone. We offer sizes from Extra Small, to 2XL, depending on the item. Please check our Size Guide on the product pages for more details.
5. How can I track my order?
Once your order is placed, you will receive an email confirmation with your order details. When your order ships, we’ll send a tracking number so you can follow your purchase every step of the way. You can also log into your account on our website to check the status of your order.
6. Where do you ship to?
We ship worldwide! Whether you’re in the US, Europe, or beyond, you can order from Citizen of the Universe. Shipping times and costs will vary depending on your location and are calculated at checkout.
7. How long does shipping take?
For orders within the US, shipping typically takes 3–10 business days. During busy seasons or sales, shipping may take a little longer, but we’ll keep you updated throughout the process.
8. What’s your return and exchange policy?
We want you to love your purchase! If you're not satisfied, we accept returns and exchanges within 30 days of delivery, provided the item is unused and in its original condition. For more details on how to return or exchange an item, visit our Returns & Exchanges page or contact our customer support.
9. How can I contact customer support?
You can reach us via email at support@citizenoftheuniverse.com or use the Contact Us form on our website. Our team is available Monday through Friday from 9 AM to 5 PM (PST) and will respond within 1–3 business days.
10. Do you offer discounts or promotions?
Yes! We regularly offer special promotions and discounts. Sign up for our newsletter to stay updated on sales, exclusive offers, and ways to support our charitable causes.
11. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal. We also offer options like Apple Pay and Google Pay for a quick and easy checkout experience.
12. How do I stay updated on new designs and charity projects?
Follow us on social media and subscribe to our newsletter! We’ll keep you informed about our latest designs, special promotions, and the charitable initiatives we’re working on. You can find links to our social media channels at the bottom of the page.
Thank you for supporting Citizen of the Universe! Together, we can make the world a better place, one t-shirt at a time. 🌍👕